Website OneSource Consulting
Job Title: Process Specialist
Duration: 6 Months + Extension Possibly
Our client is currently doing a large new project but is looking for some expertise to clean out their processes. You lead the development of complex cross-functional and cross-departmental end-to-end processes, both for product launches, process improvement initiatives (customer satisfaction, operational efficiency, simplification) and technical projects.
What you’ll do
You coordinate the process part in projects from preparation (scope, planning, goal, resources) to implementation (follow-up, efficiency, result) in order to implement qualitative process changes in the most effective way in a structured, comprehensive and timely manner
You clearly define and formally agree with the team what the process scope to be delivered must be (in the beginning and during the project in case of changes
You make a retro planning regarding the processes to be delivered, the necessary workshops, prepare these workshops thoroughly and push solutions to help the project move forward.
You provide qualitative process diagrams in Visio and other formats
You develop business processes and lead cross-divisional teams in the development of a good end-to-end process to increase customer satisfaction and reduce costs. (EBITDA contribution)
You have a thorough knowledge of relevant process domain(s). Focus on order fulfillment, provisioning are a must. Has a thorough knowledge of telecom and market and makes optimum use of this with operational experience
Minimum 5 years proven and relevant experience in business process management
English (fluent), Dutch and/or French (added value)
Experience with and control of a number of process techniques (elements of Lean, Six Sigma, BPM, etc.)
Proven leadership skills to manage effectively virtual project teams & stakeholders