Job Opening:

Program Manager Customer Journey


Job Title: Program Manager

Location: Brussels

Languages; French/Dutch and English



The program manager leads and manages company-wide large program teams in order to ensure timely delivery of major business initiatives, with
respect of approved scope and budget

Required Responsibilities:

– Deliver the program (and underlying projects) on time, on the scope, and on budget
– Coordinate and facilitate change within the different involved departments and escalate if required according to the program/project governance rules
– Set-up a program and project teams covering all impacted teams in the assigned domain of responsibility both for business
and technical teams (end-to-end approach & governance)
– Define a clear and realistic program plan based on the internal customer roadmap
– Identify the deliverables and associated resources for the involved delivery teams as well as the timing
– Prepare the program budget and ensure its realization by closely following up and, if required, taking timely corrective actions
– Follow up program/project progress on a frequent basis (through the organization of the regular follow-up meetings) to enable close monitoring,
thorough communication and proactive problem detection
– Proactively detect potential issues by monitoring the executing of the program/project tasks and trigger the appropriate actions
– Liaise on a continuous basis with the management of the impacted department(s) to ensure that everyone is fully aware of the deliverables
(content+timing) his or her team is in charge of
– Report on program/project progress and issues
– Provide day to day management & coaching of the program team
– Ensure that all methodologies and procedures are known and applied by all team members
– Ensure full alignment of the planning with company-wide related initiatives

Degree & Experience:

– At least 15 year of experience in Program and Project Management within complex environments
– Proven experience in the IT Domain
– Proven experience in steering, setting the pace, and injecting life into the program, projects, and teams, coordinating all aspects
– Proven experience in telco domain

Technical skills:

– Sound project methodology knowledge ( (PMI, Prince 2, Agile)
– MS Office Tools ( Word, Excel MS-Access, MS-project, Powerpoint)


– Proven leadership skills
– Motivator who can bring over the energy to the team
– Business acumen
– Negotiation & convincing skills
– Curious and eager to learn
– Dealing with ambiguity
– Result oriented
– Autonomous
– Influencer
– Good coaching skills, experience with steering a group of 5-10 project managers


– English
– French or Dutch is an asset Additional info for the required profile:

– Having worked in a large company comparable to Proximus for several years – Being an experienced program manager with 5+ years’ experience and managing budgets of 7+ Mio€ annually (10+ projects) – Experience in program management of IT development projects – Having a good knowledge of both Agile and Waterfall developments – Excellent knowledge of English – Preferable also knowledge of Dutch and/or French

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