Job Opening:

Voice IT Business/Functional Analyst


TITLE: Voice IT Business/Functional Analyst
LOCATION: Brussels


You will collaborate closely with BICS Voice product management and development teams to

Write detailed business requirements and functional specifications
Integrate a new external application within the BICS environment
Develop Advanced Analytics features to detect new Voice Fraud patterns
Proven experience as IT business analyst: 3 years

Proven experience as IT functional analyst: 3 years




– Building and maintaining a strong relationship with our stakeholders

– Interacting with our stakeholders to gather detailed requirements and problem definition

– Creating and maintaining the product backlog

– Prioritizing the Product backlog items

– Clearly communicating the business requirements to the IT team

– Elaborating the functional solution, that includes the IT architecture, IT functional logic, data modelling (Entity Relationship Diagram), migration approach and integration (interface) solutions


Your contribution will be valued from the very beginning, the requirement gathering, till the full launch of the project.




English (written and spoken)
IT background
Good analytical skills
Strong interpersonal and collaboration skills
Strong motivation
Willing to learn
Fast learner
Able and willing to challenge status-quo and use creativity in solution definition
Data modelling
Data mining
Critical thinking
Result oriented
Problem solving
Querying databases using SQL

Familiar with requirements gathering techniques
Familiar with Voice related product (e.g. routing, rating model, CDRs, mediation, pricing…)
Familiar with fraud in Telecom world
Familiar with Messaging and signalling concepts
Familiar with Agile development environment (e.g. processes and tools)
Familiar with Advanced Analytics and Machine Learning
Experience in software development

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